1. Packages are generally dispatched within 2 Working Days upon payment confirmation.Items will be delivered to your doorstep within 1-4 working days for Malaysia (depends on locations)
  2. The daily cut-off time for order processing will be 11:00 am (UTC+8).
  3. Orders placed on Friday until Sunday will only be processed the following Monday, excluding public holidays.
  4. You will not be able to appoint your preferred courier company when you are entitled for Free Shipping.
  5. Delayed delivery is not a basis for cancellation of the order or a request for compensation. Mooiday shall not be held responsible for any delay in shipment by the appointed delivery service providers.
  6. Mooiday reserves the right to change the shipment method according to the delivery location and weight of the goods
  7. Although the appointed delivery service company delivery to most places, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.
  8. Reason causing the parcel to be rejected / returned due to undelivered / wrong address or contact number or delivery not attended, additional shipping costs for re-sending the parcel will be borne by the customer.
  9. During peak seasons, there may be some delay in shipping. Please bear with us as we could not fulfill the 2 business days delivery promised due to large volume of orders, transaction and availability issues.
  10. Mooiday shall not be held liable for any courier’s issues including lost / damaged / return during the delivery.